SmallBizGenius Analysis

Overland Sheepskin Co. receives overwhelmingly positive reviews for its high-quality products and exceptional customer experience. Customers consistently praise the company's attention to detail and the superior quality of its sheepskin coats, boots, and other products.

Category Breakdown

Scores based on analysis of 4 recent reviews

Product Quality

9.5/10

Reviewers consistently praise the high quality of Overland's products, including sheepskin coats, boots, rugs, and blankets. They highlight the beautiful leather, sturdy construction, and overall excellent quality of the materials used.

4 reviews mention this

Customer Service

9.0/10

Customers appreciate the helpful and responsive customer service provided by Overland. One reviewer mentioned calling the 1-800 number and having their concerns allayed, while another praised the company's first-rate service.

2 reviews mention this

Packaging & Presentation

9.0/10

The thoughtful and high-quality packaging is a standout feature for Overland. One reviewer was particularly impressed by the small details, such as the cardboard insert to prevent cutting the jacket and the inclusion of a garment bag and wooden hanger.

2 reviews mention this

Shipping & Delivery

8.0/10

Reviewers note the quick and reliable shipping and delivery service provided by Overland. One customer mentioned that the items arrived quickly and required a signature for delivery.

2 reviews mention this

Pros & Cons

What Customers Love

Exceptional product quality and craftsmanship Mentioned 4x
"Beautiful leather, great style and sturdy construction."
Thoughtful and high-quality packaging Mentioned 2x
"Overland puts a small piece of cardboard between the flaps of the box to prevent you from accidentally cutting the jacket when you open the box. That is flat out genius and thoughtful."
Excellent customer service Mentioned 2x
"They allay my concerns about the process. I had no problems receiving my packages. A-1 top quality service."
Fast and reliable shipping Mentioned 2x
"The items arrived quickly."

Common Questions About Overland

Answers derived from customer review patterns

Is Overland legit and trustworthy?

Based on 4 reviews, Overland appears to be a legitimate and trustworthy company. Customers consistently praise the quality of their products and the attention to detail in their packaging and service. Reviewers highlight the beautiful materials, sturdy construction, and overall excellent quality of the items they purchased, suggesting a reliable and reputable brand.

Based on 4 reviews

Does Overland have good customer service?

The available reviews suggest that Overland provides excellent customer service. Customers mention positive interactions with the company's representatives, noting that their concerns were addressed and their experience was smooth. One reviewer specifically praised the "A-1 top quality service" they received, indicating a commitment to customer satisfaction.

Based on 2 reviews